Field Service Technician - Midwest Region

At JBT Marel,
** what we do matters**, we know that the contribution of our employees leads to the success of our business.

Our
** purpose
* * is to transform the future of food; this guides our
** vision
* * of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our
** values
* * show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel’s diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems.
** Main

Job Duties
** Including but not limited to:
** FIELD SERVICE EXECUTION – 65%*
* * Install, commission, and test complex food processing equipment across multiple technologies and product lines
* Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces
* Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance
* Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization
* Complete detailed service reports, documentation, and expense submissions accurately and promptly
* Ensure all work is performed safely and in compliance with site and company safety standards
** CUSTOMER SUPPORT & COMMUNICATION – 25%*
* * Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel
* Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders
* Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment
* Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams
* Support warranty evaluations, failure analysis, and product performance feedback to internal teams
** CONTINUOUS IMPROVEMENT & COLLABORATION – 10%*
* * Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability
* Participate in ongoing training to expand technical capability across multiple product lines and technologies
* Support mentoring and cross-training initiatives within the PF Service Organization
* Contribute to a culture of teamwork, innovation, and technical excellence Skills
* Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems
* Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic
* Excellent troubleshooting and analytical skills
* Strong communication and customer-service mindset with professional on-site presence
* Ability to manage multiple assignments, prioritize effectively, and perform under pressure
* Computer literacy:
Microsoft Office Suite, diagnostic software, and CRM/service reporting tools
* Commitment to safety and adherence to all regulatory and customer site requirements Qualifications
* Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience
* Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)
* Experience with PLCs, VFDs, servos, and automated control systems a plus
* Must hold a valid driver’s license and passport (or ability to obtain) for travel
* Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on…