Collections Specialist

Collections Specialist

Pay: $22.00–$26.00/hour
Location: Apopka, FL | Hybrid

This Collections Specialist role offers a chance to join a growing medical products company serving healthcare providers in the U.S. and abroad. Known for quality, innovation, and customer service, the company provides products that improve patient outcomes and operational efficiency.

The role offers immediate impact: the company is leading a major collections recovery initiative and needs a specialist to streamline processes, resolve payment issues, and rebuild customer relationships. With significant ownership, you’ll help create more efficient workflows—not simply maintain existing ones.

This opportunity suits a proactive problem-solver eager to improve processes in a growing organization.

• Manage collections activities for past-due accounts through phone and email outreach as the Collections Specialist
• Research and resolve invoice, purchase order, and payment discrepancies while working closely with internal departments as the Collections Specialist
• Review and reconcile customer accounts, matching purchase orders to invoices and identifying root causes of aging balances as the Collections Specialist
• Respond to customer questions, rebuild client relationships, and serve as a professional point of contact for account-related concerns as the Collections Specialist
• Identify process inefficiencies and collaborate with leadership to improve collections workflows, reporting, and recovery efforts as the Collections Specialist

• 2+ years of collections, accounts receivable, or business-to-business customer account management experience
• SAP or Net Suite experience preferred, with strong Excel skills including Pivot Tables
• Strong communication, organization, and problem-solving abilities with a self-starter mentality

• Opportunity to make a measurable impact on a high-visibility collections recovery initiative
• Hybrid work environment with a collaborative leadership team
• Exposure to process improvement and operational transformation projects
• Stable organization with continued growth and expansion initiatives
• Opportunity to build strong cross-functional relationships across Finance, Customer Service, and Operations

The ideal Collections Specialist is confident, organized, and comfortable taking initiative. This Collections Specialist enjoys solving problems without established processes, communicating with customers to resolve issues, and balancing persistence with professionalism. Detail-oriented, proactive candidates who can maintain a "gentle but firm" collections approach will succeed in this role.