Auto Service Advisor

Description

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

• 2+ years prior Service Advising, Car Sales or Commissioned Sales experience is required (willing to train the right person).
• Prior Service Advisor experience in an Auto or RV Dealership a plus.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Technically savvy, easily able to learn software systems required.
• Valid driver’s license and clean driving record.
• Ability to work a Saturday rotation.

• $ + earning potential

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Kunes Auto Group is an Equal Opportunity Employer.