Virtual Teller

Job Overview

As a Virtual Teller, you will deliver real-time, face-to-face service through our interactive teller technology.

This role blends traditional teller expertise with modern service delivery. It is ideal for someone who:

• Thrives in member-facing roles
• Is confident with technology
• Can stay calm and focused in a high-volume environment
• Takes pride in accuracy and service excellence

Hours: Will work Monday-Friday 9am-5:30pm and every other Saturday 9am-1:15pm to start but must have open availability between 9am-7pm Monday-Friday and Saturdays 9am-1:15pm, as you will move into a permanent designated shift once one becomes available.

• Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
• Enhance member experience by providing exceptional, professional and consistent service using Personal Teller Machine technology.
• Identify members' financial needs and cross-sell appropriate products and services.
• Accurately process transactions, recognizing red flags regarding fraud and scams.
• Convey professional image at all times by being respectful, courteous and considerate of members and co-workers through verbal and non-verbal communication.
• Regularly participate in continued training, which may include self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.
• Bank Secrecy Act:
  Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• High School Diploma/G.E.D. required
• Some college experience preferred
• 6+ months Equivalent combination of training, education, and sales experience acceptable preferred
• 6+ months Previous cash handling and credit union or banking experience helpful preferred
• Working knowledge of computer software (Windows, Microsoft Office)
• Awareness of competition
• Excellent verbal and non-verbal communication skills, well-organized, accurate, and detail-oriented
• Positive, enthusiastic attitude, exceptional interpersonal skills, professional appearance
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Effective team player through cooperation, flexibility, and dependability
• Member Focused:
  Proven ability to build strong customer/member relationships and deliver customer/member-centric solutions
• Collaborates:
  Known for building partnerships and working collaboratively with others to meet shared objectives
• Action Oriented:
  Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Situational Adaptability:
  Ability to adapt approach and demeanor in real time to match the shifting demands of different situations

• Bondable required

$20.00/hour plus 3% annual target bonus.

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 06/18.2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.