Member Service Representative

Member Services Representative – Front Desk Associate

Part Time or Full Time, Hourly

Job Family:
Club Staff

Location:

th St W, Apple Valley, MN 55124

Reports to:

Managing Partner / Assistant General Manager

The Member Services Representative creates a warm, kind, and hospitable environment, is passionate about fitness and excited about serving others, and helps to deliver the purpose “to enrich the lives of others through the power of well-being.”

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating member engagement as part of the Crunch SLA process
• Assists with membership, retail, and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff standards
• Checks in all members and guests in accordance with company procedures, resolving any member check-in alerts
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facilities, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties includes prolonged standing and walking

• High school diploma or GED required

$12.50 - $14.50 Hourly + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

No travel required

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.