Member Service Representative; Overnight

Member Service Representative (Overnight)

Job Category: Club Staff

Requisition Number: MEMBE
002066

Posted: April 15, 2026

Employment Type: Full‑Time, On‑site

th St W, Apple Valley, MN 55124, USA

We are looking for a Member Services Representative who will provide exceptional customer service to club members and staff for the overnight shift at Crunch Fitness – Undefeated Tribe.

As a Member Services Representative you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. Your day will include membership sales, check‑ins, product promotions, phone handling, front‑desk operations, club cleanliness, program promotion, and maintaining accurate procedures. You’ll support new member enrollments and keep the club “grand‑opening ready” each day.

• Greets all members & guests with a smile and enthusiasm.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff standards.
• Checks in all members and guests in accordance with company procedures, including resolving any member check‑in alerts.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility.
• Performs opening and closing checklist and duties.

• Every member and guest is greeted quickly with a genuine smile, smooth check‑in, and helpful support, leading to high satisfaction and positive comments about the front desk experience.
• Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest‑to‑member conversion, solid Peaks and ACH percentages, and high Crunch One Kickoff completion.
• The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors.
• The desk and lobby stay clean, organized, and “grand‑opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed.
• Leaders and teammates see you as a reliable, detail‑oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift.

• Minimum 1 year of experience in a service‑oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

• Must be able to lift or move up to 50 lbs.
• Physical effort required for daily duties includes prolonged standing and walking.

• High school diploma or GED required.

• $12.50 – $14.50 Hourly + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions.
• Basic Life and AD&D.
• HSA.
• Short‑term disability.
• Free gym membership.

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.