More jobs:
Director of Guest Experience & Engagement
Job in
Apple Valley, Dakota County, Minnesota, USA
Listed on 2026-09-03
Listing for:
Minnesota Zoo
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep -
Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep
Job Description & How to Apply Below
The Minnesota Zoo seeks a Director of Guest Engagement to lead the guest journey from ticketing to departure, aligning service excellence with operational efficiency and mission connection. The role directs the guest services, box office, and call center teams, oversees CRM and ticketing systems, and uses data to inform decisions that grow revenue and maximize visitor satisfaction.
Travel to multiple campus locations and a standard day shift are required; leadership in a union environment is
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