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Head of Guest Experience & Revenue Strategy
Job in
Apple Valley, Dakota County, Minnesota, USA
Listed on 2026-08-23
Listing for:
State of Minnesota
Full Time
position Listed on 2026-08-23
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning
Job Description & How to Apply Below
The Minnesota Zoo in Apple Valley is seeking a Director of Guest Engagement to lead the guest journey from ticketing to departure, ensuring service excellence, operational efficiency, and mission alignment.
The role directs the guest engagement department including guest services, box office, and call center, oversees ticketing and CRM systems, and uses data to drive revenue growth and guest satisfaction.
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