IT Telecom Engineer

IT Telecom Engineer

Position Type:
Leading District Professional/ Technology

Date Posted: 5/19/2026

Location:

District Service Center

Closing Date: 06/02/2026

Reports to:

Manager III – Server Engineering

Pay Grade: 505 | Duty Days: 239 | Salary: $80,476 - $96,960 | FLSA Status:
Exempt

Oversees day‑to‑day operations of the unified communications system, including VoIP phones, cell phones, video endpoints, and Fax Over IP solutions. Acts as the primary vendor manager and the subject‑matter expert on unified communication capabilities and restrictions.

Functions as the main point of contact for all telecommunications incidents, requests, and maintenance. Manages projects within the domain, including migrations from legacy systems, and supports the Fixed and Mobile Network Voice services.

• Maintain a thorough understanding of Internet fundamentals (DNS, IP routing, VPNs, etc.).
• Configure and set up switches, routers, and collaboration hardware for communication connectivity.
• Design, set up, and configure complex environments for call routing and forwarding, video collaboration systems, reporting, and related architectures.
• Implement new applications to support internal and external customers.
• Design and maintain mediation and collection flows for voice networks.
• Design and maintain provisioning flows for voice networks.
• Design and maintain routing paradigms for voice calls.
• Configure translations and routing rules for voice calls.
• Support softphone and video collaboration through documentation and internal end‑user training.
• Maintain a thorough understanding of Local Area Networking.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
• Administer systems and servers related to video collaboration and telephony communications to ensure service availability to authorized users.
• Troubleshoot network hardware and software applications, telephones, and connected security systems to resolve operational issues and restore services.
• Create and maintain documentation and diagrams of the District collaboration systems.
• Document and respond to issue request assignments using the District ticket system.
• Work with the team to maintain and deploy Fax Over IP solutions.
• Collaborate with various departments to maintain, implement, and improve the quality of communication.

• None.

• All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
• Exhibit high professionalism, standards of conduct, and work ethic.
• Demonstrate high quality customer service; build rapport and relationships with consumers.
• Show cultural competence in interactions, respect coworkers, communicate as a team player, and respond appropriately in confrontational situations.

• Perform all job‑related duties as assigned and in accordance with Board rules, policies, and regulations.

• Knowledge of all layers of the OSI model.
• Knowledge of collaboration protocols such as H.323, SCCP, SIP, FoIP.
• Knowledge of telecommunications technologies and protocols.
• Knowledge of provisioning flows, mediation, and record collection.
• Skill in providing exceptional service to internal and external customers.
• Skill in detecting and correcting issues related to orders, purchase orders, work orders, and customer concerns.
• Skill in judgment and creativity in decision‑making.
• Skill in using logic and reasoning to evaluate solutions.
• Skill in interpersonal relationships with tact, patience, and courtesy.
• Skill in Cisco Unified Communications Manager configuration and infrastructure.
• Skill in Cisco Webex platform configuration and infrastructure.
• Skill in Cisco collaboration hardware.
• Skill in cloud video systems.
• Skill in preparing system documentation.
• Skill in networking through all layers of the OSI model.
• Skill in dealing with vendors and support agreements.
• Ability to utilize 3
  
  GPP 3rd, 4th, and 5th generation architectures and Packet Cable 2.0 and above.
• Ability to organize and coordinate work, and prioritize while meeting…