IT Specialist III - Pyramid

Openings as of 7/7/2026.

IT Specialist III
- Pyramid Support –

• Position Type:
  Leading District Professional / Specialist – District Professional
• Date Posted: 7/3/2026
• Location:
  
  District Service Center

IT Specialist III – Pyramid Support

Reports to:

IT Manager II
- Pyramid Support

PC#: 23340, 22968, 23454

Pay Grade: 503

Duty Days: 239

Salary Range: $55,850 - $67,283

FLSA Status:
Non-Exempt

Provides onsite technology support for students, faculty, and staff. Ensures timely and effective assistance with hardware, software, and connectivity issues in schools and administrative facilities, fostering a customer‑centric approach to address the diverse technology needs within the educational environment.

Provides best‑in‑class customer service support through professional and courteous interactions with all customer stakeholders. Tracks and monitors requests and serves as the liaison between the end user and issue resolution.

• Identifies, diagnoses, and resolves issues for users of district‑approved computer software and hardware, network connectivity, and new computer technology.
• Escalates unresolved issues appropriately per defined playbook and in accordance with service level agreements. Acts as the single point of contact for the end user until resolution.
• Collaborates with the technology team to address recurring technical issues.
• Provides on‑site support for district‑approved hardware and applications utilizing Windows, macOS, iOS, and ChromeOS.
• Responds to critical issues that may be assigned through the work order system or by supervisor.
• Identifies recurring or critical issues and properly documents for escalation if needed.
• Troubleshoots, maintains, and repairs testing and assessment hardware.
• Plans and performs tests and evaluations of systems, equipment, and components.
• Supports the distribution of large numbers of computers, printers, and other technology‑related hardware.
• Performs audits of computer labs and classrooms in support of technology asset management annual procedures.
• Works in a team environment to create and document resolutions for hardware and software issues, which may include a fix for a virus threat or a persistent hardware or software issue.
• Troubleshoots and properly documents connectivity issues that may need to be escalated or reassigned to other teams.
• Performs analysis, diagnosis, and resolution of hardware and software problems for various end users.
• Communicates with internal clients, responding via phone, e‑mail, and Teams, and provides product support.
• Documents issues in the ticketing system and contributes to the knowledge base with Training team.

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

• None.

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co‑workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

• Performs all job‑related duties as assigned and in accordance with Board rules, policies and regulations.
• All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

• Knowledge of various hardware, software, and networking technologies to guide the resolution of technical issues.
• Knowledge of basic computer hardware including printers, mobile devices, peripherals, and displays.
• Skill in communicating technical jargon to common language for all…