Manager, Learning Design and Innovation

Manager, Learning Experience Design and Innovation

• Full-time
• Compensation: USD 111,500 - USD 130,000 - yearly

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger,  .

The Manager, Learning Experience Design & Innovation leads the strategy, design, and continuous improvement of enterprise learning programs that build workforce capability and support business growth. This role oversees a team of instructional designers and drives the development of engaging, scalable, and learner-centered training solutions aligned with organizational goals.

Leveraging modern learning technologies, AI-enabled tools, and data-driven insights, the Manager creates innovative learning experiences that enhance employee development, improve performance, and support organizational change. As a strategic partner, this leader collaborates across the business to identify capability needs, measure learning impact, and foster a culture of continuous learning, innovation, and growth.

• In partnership with the Learning, Culture, and Engagement senior leadership team, develop and execute an enterprise digital learning strategy aligned with cooperative principles, organizational goals, and workforce development priorities.
• Lead large-scale learning transformation initiatives (including LMS modernization, ecosystem integration, and content migration) with a focus on seamless, channel-agnostic learner experiences.
• Evaluate emerging learning technologies, AI-enabled solutions, and digital tools in collaboration with the Systems & Tools Instructional Designer, leveraging an agile approach to enhance accessibility, personalization, learner engagement, and business outcomes.
• Establish and continuously improve governance standards, best practices, and frameworks for instructional design, content management, learning technologies, and learning analytics, with a focus on inclusion, accessibility, and quality.
• Partner with LCE leadership and business stakeholders to identify organizational capability gaps and design integrated learning solutions that support strategic priorities, workforce readiness, and organizational change.
• Champion innovative learning approaches, including virtual reality, microlearning, performance support, social learning, and other emerging methodologies, to enhance learner effectiveness and drive continuous improvement.
• Lead, coach, develop, and evaluate a team of instructional designers, fostering individual growth, high performance, and continuous learning through active listening, curiosity, and personalized support.
• Establish and communicate individual and team goals aligned with organizational priorities, promoting trust, transparency, accountability, and shared ownership of results.
• Cultivate a positive, inclusive team culture that encourages belonging, collaboration, innovation, and continuous improvement while creating an environment where team members feel safe to experiment, learn, and grow.
• Provide coaching and mentorship in instructional design methodologies, adult learning principles, learner experience design, project management, and consulting skills to strengthen team capabilities and business impact.
• Instructional Design & Content Governance
  • Oversee the design, development, implementation, and evaluation of digital learning experiences, ensuring members and team members feel seen, respected, and understood.
  • Ensure consistency, quality, regulatory compliance, and alignment of all learning content with organizational standards, brand guidelines, and ethical principles.
  • Drive instructional design excellence utilizing evidence-based learning science, adult learning theory, and learner-centered design principles that reflect tangible care.
  • Establish content lifecycle management practices-including review schedules, content audits, and retirement strategies-to…