Member Specialist

Position Summary

Assist members in the Sam’s Club community by providing friendly and efficient service, maintaining the checkout area, resolving member issues, promoting products, and ensuring a safe, organized shopping environment. The role includes training new associates and supporting continuous improvement practices.

• Provides member service and guidance regarding self‑service technology.
• Maintains checkout and entrance/exit areas, zones, and merchandise presentation.
• Processes purchases, payments, returns, refunds, and exchanges in accordance with company policies.
• Follows safety standards, conducts safety sweeps, reports unsafe situations, and executes emergency response procedures.
• Maintains paperwork, logs, documentation, and assists with securing and safeguarding assets.
• Assists members with locating merchandise, purchasing decisions, and transporting items.
• Trains Member Frontline Services associates on company processes, new technology, and tool functionalityli>
• Delivers new program rollout training and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with policies by properly handling returns and identifying shrink and damages.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and business partners; prioritizes tasks, communicates progress, and recommends improvement opportunities.
• Embraces values of integrity, teamwork, customer focus, and excellence; mentors others, promotes a culture of belonging, and acts with humility and transparency.

• Respect the Individual:
  Embrace differences, create a supportive workplace, and help others thrive.
• Respect the Individual:
  Work as a team, build trusting relationships, and communicate with impact.
• Respect the Individual:
  Strengthen the team through mentoring and recognizing contributions.
• Act with Integrity:
  Maintain highest standards of ethics, hold oneself accountable, and support Walmart’s goal of becoming a regenerative company.
• Act with Integrity:
  Act self‑lessly, consistently with humility and transparency.
• Serve our Customers and Members:
  Deliver results while putting the customer first.
• Serve our Customers and Members:
  Make decisions based on reliable information, balancing short‑ and long‑term priorities.
• Strive for Excellence:
  Display curiosity, take calculated risks, demonstrate courage and resilience, and drive continuous improvement using new technologies and skills.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

• Hourly wage range: $19.00 to $27.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location.
• Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

• Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

• None specified.

14940 FLORENCE TRL, APPLE VALLEY, MN 55124–4628, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.