Collections Coordinator

# Collections Coordinator Appleton - Appleton, WI 54914## Overview Salary Range $23.00 - $25.00 Hourly## Description
** Collections Coordinator
**** Purpose & Impact
** The Collections Coordinator plays a critical role in strengthening iPROMOTEu’s financial health by proactively managing receivables, reducing risk, and supporting a steady cash flow for our Affiliate network. This role partners closely with customers, Affiliates, and internal teams to resolve payment issues, improve processes, and foster positive, long-term relationships. Maintain positive, respectful relationships with customers and Affiliates to encourage timely payment and long-term collaboration.

As a key contributor on the Accounts Receivable Team, the Collections Coordinator brings a balance of analytical thinking, communication, and customer service to help ensure invoices are resolved efficiently and professionally—while supporting teammates and shared goals.
** What You’ll Do
**** Receivables & Collections
*** Proactively follow up on past-due balances through friendly reminders, outbound calls, and email outreach.
* Collaborate with customers and Affiliates to resolve outstanding balances, including negotiating payment plans or processing credit card payments when appropriate.
* Review aging reports to ensure balances remain within established credit and age thresholds.
* Identify and escalate risk trends related to customer or Affiliate payments.
* Prepare and distribute customer statements.
* Monitor and manage the Accounts Receivable team inbox and phone queue, responding to inquiries with accuracy and professionalism.
* Support pooled collection efforts and contribute to process improvement opportunities.
** Account & Credit Management
*** Research and resolve billing discrepancies by partnering with internal teams.
* Actively manage credit holds and credit limits to minimize financial exposure for iPROMOTEu and its Affiliates.
* Maintain accurate customer and Affiliate account records, including updates and vendor setup documentation.
* Review and apply credits to open balances to ensure accurate account status.
* Initiate refunds and deductions as needed.
* Assist with cash applications by researching and clearing unapplied payments.
* Assist with closing out open receivables upon Affiliate disaffiliation.
** Affiliate Support
*** Monitor Affiliate personal balances owed to iPROMOTEu and initiate outreach as needed.
* Work directly with Affiliates to resolve balances and establish payment plans.
* Review late-fee waiver requests and escalate exceptions when appropriate.
* Deliver high-quality service to Affiliates while safeguarding company interests.
** Working Conditions
*** Ability to sit for extended periods of time
* This position may work with some challenging customers
* Phone loop
* Please note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job.  Functions and responsibilities may change at any time with or without notice.*## Qualifications
** Qualifications
* *** Education/

Experience:

*** Associates Degree, preferred.
* At least three years of previous collection experience in a B2B environment preferred.
* Previous accounts receivable and customer service experience preferred.
* Experience with Microsoft Office, especially Excel.
** Knowledge/Skills/Abilities/Competencies
**** Personal Leadership
*** Agile & Adaptable:
Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.
* Accountable:
Accepts responsibility for one’s own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.
* Courageous:
Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.
** Team Leadership
*** Collaborate:
Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with…