Child Support Assistant

Dodge County Justice Facility, 216 W Center Street, Juneau, WI 53039, USA

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) – available after 30 days of employment
• 10 observed paid holidays
• Health Savings Account (HSA) – with employer contributions – HRA
• Life insurance, long‑term and short‑term disability, and flex spending
• Participation in the Wisconsin Retirement System (WRS) – exceptional pension plan with employer match (upon vesting) and lifetime retirement payment

• Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests or complaints to appropriate staff.
• Sorts, copies, and distributes correspondence, deliveries, and mail; opens, logs, and routes office mail and email; retrieves, delivers, and sends faxes. Assists workers with filing and scanning.
• Explains agency role and procedures to clients. Verifies and updates general client information.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
• Enters data into the KIDS system and Teletask system. Processes returned mail and attempts to locate addresses for participants.
• Prepares Child Support information packets.
• Coordinates with Child Support Specialists in mailing correspondence to parties.
• Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.
• Prints payment records for court hearings.
• Serves as backup for the Financial Specialist for receipting of child support related payments.
• Prepares, mails, and follows up on work search forms for caseworkers.
• Sends and processes employment verification letters for caseworkers.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other related systems such as CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, etc.
• Understanding and use of legal terminology, legal format, and processes.
• Knowledge of standard and legal office practices, procedures, and clerical techniques.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Interpretation and implementation of local policies and procedures; written instructions, general correspondence;
  Federal, State, and local regulations.
• Organizational and time‑management skills to prioritize duties and accomplish a high volume of work while adapting to constant changes in priority.
• Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Think quickly, maintain self‑control, and adapt to stressful situations.
• Knowledge of current office practices and operation of standard office equipment and software.
• Proficiency in computer software including word processing, spreadsheets, and database applications consistent for this position.
• Perform mathematical calculations required of this position.
• Communicate clearly, concisely, and effectively in English in both written and verbal form.
• Research and understand complex written materials.
• Prepare and maintain accurate and concise records and reports.
• Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Handle sensitive interpersonal situations calmly and tactfully.
• Maintain professionalism at all times.
• Maintain effective working relationships domestically and with external stakeholders.
• Maintain confidentiality and discretion…