Residential Support Specialist

W Spencer St, Appleton, Wisconsin 54914

Tru Green accepts applications on an ongoing basis.

Job Description Tru Green  is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make Tru Green an employer of choice and "a great place to work!"Position Overview As a Residential Support Specialist II, you will be responsible for proactively supporting our team with a variety of tasks such as advance data entry, mid-level accounting, internal and external communication, administrative support, and additional projects as assigned.

The associate is responsible for engaging with customers to provide the best customer experience. This position will occasionally acts as secondary support for all Residential Support Specialist I associates.

Responsibilities Uses intermediate computer/math skills to key customer names, addresses, statistical information, business information, account numbers, or other data.

Follows procedures to update customer business data for sales and production when technology is unable to be utilized.

Resolves both routine and escalated questions and problems and assists Residential Support Specialist I associates with more complex questions.

Reviews and analyzes daily reporting to ensure customer expectations are met based on requests for the sales, production, and customer service departments.

Handles mid-level billing requests that include refund requests, research for missing payments, credit requests and credit card chargebacks

Analyzes multiple customer data reports daily basis to properly manage customer accounting details.

Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks.

Assists, as needed, with inbound billing calls as overflow support to customer service.

Routinely makes outbound calls to customers to ensure satisfaction and closed loop resolutions.

Performs other clerical duties as needed.

Competencies Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

Drives Results – Consistently achieving results, even under tough circumstances.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.

Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.

Education and Experience Requirements High school diploma/GED required and One (1) to three (3) years of administrative experience or equivalent combination of education and experience required

Experience with MS Office applications (Word, Outlook, PowerPoint and Excel) required

Experience with standard office equipment (computer, fax, scanner) required

Knowledge, Skills, and Abilities Ability to use office equipment with a high degree of accuracy and efficiency

Ability to use honesty and discretion when handling business information

Dependable and adaptable to fast-paced work environment conditions

Advance computer knowledge of Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Intermediate Math/Accounting skills as relates to percent calculations and balancing transactions.

Advance data entry skills

Organizational and time management skills, including punctuality for on-time attendance

Written and verbal communication skills

Attention to detail

Ability to operate independently and collaboratively within a team including mentoring entry level associates.

Effective problem solving and decision making

Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…