Records Specialist Clerk - Front Desk

The City of Sheboygan is seeking a Records Specialist Clerk at the Police Department. If you are detail oriented, organized, and ready to make a meaningful impact in the community, apply today! The Sheboygan Police Department provides quality professional services to those who live, work, invest, or visit our community; protecting lives and property from harm through continuous community relations and education, emergency services, and non‑emergency services.

Under general supervision, the Records Specialist Clerk performs diverse and responsible statistical, keyboarding, and clerical duties requiring individual judgment, initiative, and specialized knowledge in carrying out procedures and applying laws and regulations. It is imperative that job duties are performed with respect, integrity, objectivity, and in the best interest of the City. All City employees are expected to be honest and truthful at all times.

This specific position will have Police Department front desk duties, which include assisting members of the public at the customer service window, assisting by phone, and assisting by email. It is a full‑time position with anticipated work hours of 9 am to 5 pm, Monday through Friday.

• Learn and implement various software programs (MUNIS, SPILLMAN, TIME) and become proficient in their functionality, adapting as software programs change.
• Assist citizens at front desk, as well as monitor incoming phone calls, enter calls for service into the CAD/RMS.
• Handle cash transactions at front desk.
• Review and process requests from the public for arrest/incident information in conformance with applicable Wisconsin Statutes.
• Enter warrants, missing persons, stolen vehicles, articles, guns and any other required data into the TIME information system.
• Process animal licensing through Records Management System.
• Monitor false alarms and process letters accordingly.
• Receive and screen telephone calls and visitors and act as an intermediary for supervisors.
• Take complaints or supply information, explain department procedures, and make decisions based on procedures and regulations.
• Maintain responsibility for an efficient filing system and recommend improvements as needed.

• Follow established procedures for expediting the flow of clerical work and assist with procedural updates.
• Operate and handle the routine upkeep of special office equipment such as printers, photocopiers, and digital dictation equipment.
• Perform diverse office duties and supervise daily office activities as directed.

• High School diploma or equivalent required.
• At least four (4) years of progressively responsible typing and clerical experience required. Statistical experience preferred.
  • Candidates will be asked to complete a typing assessment as part of the interview process.
• Considerable knowledge of office methods, practices, and data processing equipment.
• Ability to learn the laws, ordinances, and regulations with respect to functions performed within three months.
• Ability to obtain a satisfactory grade on clerical examinations involving English, business math, clerical accuracy, etc.
• High level of proficiency in keyboarding at a prescribed rate of speed.
• Ability to oversee, coordinate, and lay out work.
• Skill in handling difficult and/or complex office situations.
• Ability to exercise good judgment, courtesy, and tact in receiving office callers and making proper disposition of problems.
• Ability to keep accurate financial records and make reports.
• Ability to communicate effectively in written and verbal form.
• Ability to prepare and maintain accurate and complete reports and records.
• Knowledge of basic budgeting principles.
• Ability to act, make decisions, and justify action based on logic, good judgment, and rational thought.

Post Job Offer Requirements: Job offers for this position are contingent on the individual passing a pre‑employment background check.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment: Work is primarily performed in an office setting sitting at a desk. The position requires the operation of office equipment and requires repetitive hand movement and fine coordination skill to operate computers and office equipment. The employee frequently sits, talks, listens, stands, and walks. The employee frequently interacts with the public and provides customer service. The employee occasionally lifts, bends, stoops, and carries items.

The employee may be required to occasionally travel for meetings, trainings, conferences, etc. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions of the position.