Library Assistant Job Appleton area,Wisconsin USA,Administrative/Clerical

The Mead Public Library provides quality services, resources, and lifelong learning opportunities to meet the needs and interests of our diverse community. The function of the Mead Public Library is to serve our customers in a way that establishes a relationship of mutual gratitude – our gratitude for our customers’ patronage, and our customers’ gratitude for the quality and value they receive.

Under the supervision of the Deputy Library Director or Circulation Supervisor, a Library Assistant performs a variety of tasks including customer service at the desk, utilizing library software, assisting with circulation of library materials, and other functions relating to library services. It is imperative that job duties are performed with respect, integrity, objectivity and in the best interest of the City.

All City employees are expected to be honest and truthful at all times.

This Library Assistant position is anticipated to work into the evening (until 8pm) and Saturdays.

Essential Responsibilities

Using the library’s integrated library system (ILS), manage patron accounts and the circulation of library materials while maintaining patron confidentiality.

Provide excellent customer service while working at reference desks.

Interpret, explain, and apply library policy and procedures to respond to customer concerns.

Directly address Code of Conduct enforcement and behavioral issues in the library alongside Managers and Public Safety Specialist.

Handle/Count cash and perform cash transactions.

Uphold the American Library Association’s Library Bill of Rights and Freedom to Read Statement.

General Responsibilities

Report building malfunctions, safety, and security matters to management, safety specialist and/or Maintenance staff.

Provide input to managers in the improvement of library policies, plans and goals and participate in staff committees.

Offer technology assistance to patrons.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications and Experience

High School Diploma or equivalent required.
At least three (3) years experience working in a library or related, applicable experience (i.e. customer service, materials, management, etc.) required.

Skills and Proficiencies

Basic knowledge of library services, procedures, and the ALA Professional Code of Ethics.
Ability to work collaboratively and develop and maintain effective relationships with staff, library users and community partners.
Ability to work independently in a fast‑paced environment with frequent interruptions, be self‑directed, problem‑solve, and set priorities in order to meet assignment deadlines.
The ability to effectively communicate in written and oral form and read and understand written information.
Resilient and adaptable with a willingness to learn and remain flexible when faced with changing situations and an ambiguous work environment.
Proficiency with computers and other technology including:
- Mastering the library’s integrated library system (ILS).
- Using a Web browser and conducting basic web searches.
- Navigating a Windows environment and use of standard Microsoft software, email and calendars.
- Using a variety of web-based resources such as Google Suite, Monarch Catalog, Libby, Hoopla, Kanopy, and more.
- Monitoring and responding to multiple communications streams concurrently (e.g. email, Slack, phone calls)
- Assisting library users with the use of technology including performing common troubleshooting for computers, laptops, printers, fax, meeting room tech (sound and projection), and more.

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