Residential Support Specialist

Position Overview

As a Residential Support Specialist II, you will be responsible for proactively supporting our team with a variety of tasks such as advance data entry, mid-level accounting, internal and external communication, administrative support, and additional projects as assigned. The associate is responsible for engaging with customers to provide the best customer experience. This position will occasionally act as secondary support for all Residential Support Specialist I associates.

• Uses intermediate computer/math skills to key customer names, addresses, statistical information, business information, account numbers, or other data.
• Follows procedures to update customer business data for sales and production when technology is unable to be utilized.
• Resolves both routine and escalated questions and problems and assists Residential Support Specialist I associates with more complex questions.
• Reviews and analyzes daily reporting to ensure customer expectations are met based on requests for the sales, production, and customer service departments.
• Handles mid-level billing requests that include refund requests, research for missing payments, credit requests and credit card chargebacks.
• Analyzes multiple customer data reports daily basis to properly manage customer accounting details.
• Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks.
• Assists, as needed, with inbound billing calls as overflow support to customer service.
• Routinely makes outbound calls to customers to ensure satisfaction and closed loop resolutions.
• Performs other clerical duties as needed.

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.

• High school diploma/GED required.
• One (1) to three (3) years of administrative experience or equivalent combination of education and experience required.
• Experience with MS Office applications (Word, Outlook, PowerPoint and Excel) required.
• Experience with standard office equipment (computer, fax, scanner) required.

• Ability to use office equipment with a high degree of accuracy and efficiency.
• Ability to use honesty and discretion when handling business information.
• Dependable and adaptable to fast-paced work environment conditions.
• Advance computer knowledge of Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
• Advance data entry skills.
• Organizational and time management skills, including punctuality for on-time attendance.
• Written and verbal communication skills.
• Attention to detail.
• Ability to operate independently and collaboratively within a team, including mentoring entry-level associates.
• Effective problem solving and decision making.

• Regularly required to: sit, stand and walk; use hands and arms to handle, feel or reach; speak and hear; use close vision abilities.
• Occasionally required to: lift or move up to 10 lbs; stoop, kneel, crouch or crawl.
• Noise level: low to moderate.
• Adverse conditions: minimal.
• Ability to speak, read and write fluently in English is required.
• Must be physically located in the United States while performing this job.

Pay Ranges: $27,669.00 - $51,188.00. This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.

In addition to monetary compensation, we offer benefits, including medical, dental, and vision insurance and company-matching 401(k) in addition to other programs and perks.

Tru Green is an Equal Opportunity/Affirmative Action Employer – Minorities, Females, Protected Veterans, Individuals with Disabilities. To learn more, visit EEOC/EEO | Tru Green ().

Tru Green performs pre-employment testing.