Collections Assistant; Temporary

Purpose

The Collections Assistant provides administrative and operational support to the Accounts Receivable and Collections team, enabling collectors to focus on customer engagement and collections activities while ensuring accurate processing, documentation, and system updates.

• Complete customer-provided vendor onboarding documents and conduct banking verification calls to support customer setup processes.
• Process incoming customer payments, including virtual credit cards and phone-based credit card transactions.
• Support the collections team by issuing routine payment reminder communications to customers based on provided aging reports and team guidance.
• Maintain accurate and up-to-date records of customer interactions, payment activity, and account status within the ERP system.
• Organize and track supporting documentation related to collections and payment activity.
• Provide general administrative support to the Accounts Receivable team.

• Associates Degree, preferred.
• Previous accounts receivable and customer service experience, preferred.
• Familiarity with routine office equipment/software such as Microsoft Office, AI assistants, and copy machines, preferred.

• Agile & Adaptable:
  Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.
• Accountable:
  Accepts responsibility for one’s own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.
• Communicate Effectively:
  Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.

• Strategizes:
  Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.

• Manages Execution:
  Manage own time and resources to achieve business objectives; prioritizes goals; works quickly to get things done.
• Maximizes Productivity:
  Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.

• Ability to sit for extended periods of time.

Please note that this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.