Customer Service Representative; Airport

location: this position is at the fbo at the appleton international airport

hours: typical full-time shifts: 4:00am-2pm, 1pm-11pm, or 8pm-6am; typical part-time shifts may fluctuate: 5am-1pm, 2pm-10pm, 10am-4pm; casual call – fill in shifts for holidays, vacations, and other needs. The schedule may require additional hours during events or special projects.

• perform a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments, and vacation calendars.
• facilitate incoming and outgoing mail, order and maintain stock of office supplies.
• serve as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services.
• record minutes at airport meetings.
• assist the airport marketing manager and operations supervisors with managing and corresponding using social media outlets.
• coordinate and assist airport administration/fbo correspondence with tenants, users, and the general public.
• initiate, update and maintain department files and records, airport/fbo statistical data and surveys.
• assist in planning and organizing events such as service announcements, ground‑breakings, meetings, trade shows and promotions.
• assist with special events for airport and fbo initiatives.
• conduct customer surveys for airport and fbo initiatives.
• maintain a master database for all contacts for use by administration and fbo tenants.
• maintain regular and predictable attendance, and work overtime or extra hours as required.
• perform other duties as assigned.

• high school graduate or g.e.d. Or any equivalent combination of education and experience.
• valid driver’s license.
• knowledge of and demonstrated ability to conform to goals, policies, and procedures of the department and the county work rules and terms of employment.
• tsa background security checks and other testing as required.
• strong organizational skills and ability to work without direct supervision.
• comfortable working early morning, day, and night shifts and in all‑weather conditions.
• knowledge of airport and department goals, policies, and procedures.
• experience with general clerical duties.
• ability to handle simultaneous calls on multi‑line phone systems.
• familiarity with general office equipment such as photocopiers, fax machines, multi‑line telephones, and calculators.
• ability to comply with applicable safety regulations.
• proficiency with computer software used by the department.
• excellent verbal and written english communication skills.
• ability to maintain strict confidentiality.
• ability to make sound independent decisions using good judgment.
• diplomacy and tact in interacting with staff, co‑workers, tenants, and the general public.
• reliability in attendance and flexibility to work varying hours.

• standing and walking for extended periods of time.
• good eye‑hand coordination with peripheral vision.

outagamie county is an equal opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.