Front Desk Receptionist PM Shift

Position: Front Desk Receptionist - Full Time (PM Shift)
ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

I AM AN ALLY
• I AM A FRIEND
• I AM A GIVER

Front Desk Receptionist - Full-Time (PM Shift)

Pay: $17.50 - $18.50/hour
Classification: Non-Exempt (Eligible for Overtime)
Schedule: Full-Time | PM Shift 2pm - 10 pm (includes weekends and holidays as needed)

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional service, hospitality, and care. We are seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.

As the first point of contact, you will create a positive and lasting impression for residents, families, guests, and team members while ensuring the front desk operates smoothly and efficiently.

Why You'll Love This Role

• Be the first connection for everyone entering our community
• Build meaningful relationships with residents and families
• Work in a supportive, team-focused environment
• Play a key role in safety, communication, and daily operations

What You'll Do

• Greet and direct visitors, residents, and guests with professionalism and warmth
• Answer and route phone calls promptly and courteously
• Serve as a "go-to" resource for residents, families, and team members
• Monitor emergency call systems and respond appropriately
• Perform security-related tasks such as door checks and monitoring building access
• Assist with administrative tasks and communication across departments
• Maintain a clean, organized, and welcoming front desk area

What We're Looking For

• High school diploma or equivalent
• At least one year of receptionist, concierge, or customer service experience
• Strong multitasking and organizational skills
• Professional, patient, and tactful communication style
• Ability to remain calm and composed in a busy environment
• Basic proficiency with Microsoft Office and office equipment
• Commitment to Touchmark values: excellence, teamwork, hospitality, integrity, and compassion

This is more than a front desk role - it's an opportunity to create meaningful first impressions and help make our community feel like home every day

Benefits:

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

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