Customer Service Representative; Airport

reporting to the airport operations supervisor, the office assistant performs general administration support functions, customer service support including tasks related to aircraft fbo operations and receptionist duties.

this position is at the fbo at the appleton international airport

typical full‑time shifts: 4:00am-2pm, 1pm-11pm, or 8pm-6am

typical part‑time shifts, but may fluctuate based on operational needs: 5am-1pm, 2pm-10pm, 10am-4pm

casual call – fill in shifts for holidays, vacations, and such. Hours would mostly likely mimic part‑time schedules.

during eaa, this position requires an "all hands on deck" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs.

• performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars; facilitates incoming and outgoing mail; orders and maintains stock of office supplies.
• serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• supports commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services.
• records minutes at airport meetings.
• assists the airport marketing manager and operations supervisors with managing and corresponding using social media outlets.
• coordinates and assists airport administration/fbo correspondence with tenants, users, and the general public.
• initiates, updates and maintains department files and records, airport/fbo statistical data and surveys.
• assists in planning and organizing events including service announcements, ground‑breakings, meetings, trade shows and promotions.
• assists with special events for airport and fbo initiatives.
• conducts customer surveys for airport and fbo initiatives.
• maintains master database for all contacts for use by administration and fbo tenants.
• maintains regular and predictable attendance; works overtime or extra hours as required.
• performs other duties as assigned.

• high school graduate or g.e.d or any equivalent combination of education and experience which provides the necessary knowledge, skills, and abilities.
• must possess and maintain a valid driver’s license.
• knowledge of and demonstrated ability to conform to goals, policies, and procedures of the department as well as the outagamie county work rules and terms of employment.
• tsa background security checks and other testing as required.
• ability to organize work.
• must be comfortable working early morning, day, and night and in all-weather conditions.
• ability to work without direct management supervision.
• knowledge of airport and department goals, policies and procedures.
• knowledge of and demonstrated skill in performing general clerical duties.
• ability to handle simultaneous calls on multi‑line phone systems.
• knowledge of general office equipment such as photocopy, fax machines, multi‑line telephone and calculator.
• demonstrated ability to comply with appropriate safety regulations.
• ability to effectively use computer software utilized by the department.
• ability to effectively communicate in english and understand and follow written and oral instructions.
• ability to maintain strict confidentiality.
• ability to work semi‑independently, making sound decisions using good judgment.
• ability to effectively use tact and diplomacy with staff, co‑workers, tenants, and the general public.
• demonstrated reliability in attendance and flexibility to work hours.

• standing and walking for extended periods of time.
• good eye‑hand coordination with good peripheral vision.

outagamie county is an equal opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.