Library Clerk (Half-Time) City of Appleton

The Appleton Public Library, the Wisconsin Library of the Year for 2025, is seeking a Library Clerk (Half-Time) to join our dynamic team.

The City of Appleton is seeking a Library Clerk (Half-Time). This is a non-exempt benefited position that involves working at a public service desk providing library services related to lending library materials, as well as performing off-desk tasks. Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor.

ESSENTIAL JOB FUNCTIONS

• Provide courteous and efficient customer service at a service desk:
  Checkout library materials, register patrons, handle routine questions
• Accurately communicate library policies and procedures to the public
• Computer data entry and database maintenance through the library automation system
• Provide directional assistance
• Provide basic computer and printing help
• Answer telephone calls from public or route appropriately
• Collect fines and fees, accurately key such transactions into a cash register
• Check in and sort materials; accurately route or mail items owned/requested by other libraries
• Magnetize/demagnetize materials
• Monitor security gates
• Check shelves for materials prior to billing, claimed returned, etc.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

OTHER JOB FUNCTIONS

• Retrieve materials on reserve for patrons or other libraries and route them accordingly
• Prepare bills and overdues for mailing, distribute intra-office mail
• Call other local libraries/media stores to make them aware that their materials have been returned to the library
• Check email and internal internet sites to stay up-to-date on policies and procedures

A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

• Knowledge of general library services and practices
• Good organizational skills, ability to sort materials in alphabetical and numerical order
• Tactful and courteous communication skills
• Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email
• Ability to become proficient on library’s circulation software, adapt to changes
• Ability to work in a fast-paced environment
• Ability to work as a team member, maintaining effective relationships with co-workers
• Ability to stand and walk for several hours at a time
• Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting
• Ability to read fine print (font sizes of 8 or larger)
• Ability to hear the library’s security gate alarm, computer alerts, a normal speaking voice
• Ability to speak Spanish or Hmong would be beneficial but is not required

COMPETENCIES

• Communication
• Customer Focus
• Handling Difficult People
• Problem Solving
• Adaptability/Flexibility