Communication Technician - VT

Job Title

This position is responsible for dispatching, scheduling and clerical work that involves moderately complex work methods and problems.

ESSENTIAL JOB FUNCTIONS

• Answers telephone, provides customer assistance and records comments and complaints.

• Performs opening and closing procedures, including locking and securing building and office equipment.

• Schedules replacement operators for both anticipated and unanticipated operator vacancies in accordance with contract rules.

• Operates two-way radio to respond to normal calls, emergency transmissions, repair calls; also field and direct calls reporting road conditions and hazards.

• Performs moderately complex word processing tasks; correspondence, memos, reports.

• Performs various bookkeeping activities including typing purchase orders and miscellaneous service billings.

• Counts daily revenue and prepares deposit.

• Inputs daily attendance information into database for internal sick leave records.

• Posts approved vacation and holiday requests received from operators to calendars and schedule.

• Enforces paratransit "no-show" policy by issuing warning letters, making follow-up telephone contacts, issuing suspension notices and addressing customer complaints related to such.

• Coordinates most of the paratransit record-keeping including, balancing and verifying contractor billing, maintaining rider database and notifying contractor of changes.

• Prepares and issues paratransit re-certification notices.

• Maintains bus and paratransit ticket sales log spreadsheets.

• Recording Secretary for the Fox Cities Transit Commission. Also prepares and mails packets to committee members.

• Distributes information including notices, bulletins, reports, and route changes.

• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

• Tracks Ridership for miscellaneous programs and generates billing for each.

• Prepares daily and weekly schedules of driving assignments to be filled. Listing vacancies due to operator holiday, vacation, training, etc.

• Manages ticket vouchers and prepares monthly billings for local vendors.

OTHER JOB FUNCTIONS

• Greets and assists walk-in customers and visitors at both the Whitman facility and the Transit Center.

• Distributes detour information.

• Fills ticket orders.

• Record and reconcile bus and paratransit ticket sales, in-house and at local outlets.

• Logs lost and found items and disposes of items in accordance with department policy.

• Assists with special projects as assigned.

• Provides back-up and support for other office-clerical staff.

Considerable experience in dispatching, cash handling and clerical work; graduation from high school including, or supplemented by courses in business or accounting or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

• Considerable knowledge of business English, spelling, telephone etiquette, bookkeeping and arithmetic.

• Considerable knowledge of modern office practices, procedures and equipment.

• Considerable knowledge of departmental rules, policies and procedures.

• Ability to understand and effectively carry out oral and/or written instructions.

• Ability to cope with stress and make independent decisions and exercise sound judgment in stressful or emergency situations using pre-established departmental rules and regulations without referral to a supervisor.

• Ability to establish and maintain effective relations with other employees and to deal with public relations problems in a courteous and tactful manner both in person and on the phone.

• Ability to maintain office records, compile difficult or complex data, and to prepare accurate records.

• Ability to work under pressure and meet deadlines.

• Ability to communicate effectively with others.

• Skills in operation of personal computer and other standard office equipment.

• Valid Wisconsin driver's license and good driving record.