Retail Donations Coordinator

To screen and efficiently schedule donation collections, manage donation records, provide accurate reporting, and ensure that every caller and donor receive prompt, professional, courteous service and a solution. This role coordinates the operational resources needed to support donation pickups and deconstruction activities, participates in truck routes, and helps move donated merchandise efficiently from truck return through receiving, pricing, staging, and sales-floor readiness.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Decision-Making:

• Makes decisions regarding donation acceptance and pick-up scheduling following established policies and procedures.

Administrative:

• Answer phones promptly and in a courteous manner. Check and promptly return voicemail from the donation hotline and donation emails.

• Ensure accurate data entry and reporting; maintain the integrity of the donor database and related paperwork.

• Prepare and distribute monthly donation reports.

• Assist ReStore staff with various office functions and other duties, as requested.

Technical:

• Thoroughly screen donation offers ensuring adherence to the ReStore’s donation acceptance guidelines.

• Ensure that donation pickups are scheduled promptly and efficiently, making effective use of Habitat’s volunteer and other resources.

• Maintain continual communication with Donation Ambassadors and assigned volunteers throughout the pickup and deconstruction process.

• Complete donation collection reminder calls daily.

• Obtain and maintain truck certification; drive and support truck routes and deconstruction activities as scheduled and needed.

• Coordinate the receiving workflow when trucks return, working with available ReStore staff to safely unload and direct donated merchandise to the appropriate processing or sales-floor area.

• Price standard donated merchandise within established pricing guidelines; identify items requiring additional review.

• Support the timely movement of donated merchandise from receiving through pricing and sales-floor readiness, with a focus on reducing unnecessary handling and receiving backlog.

Internal Representation:

• Develop strong, positive, and lasting relationships with staff and volunteers throughout the organization.

• Work alongside and support assigned volunteers on truck routes, deconstruction activities, and donation operations.

External Representation:

• Communicate with donors, primarily on program-specific duties.

Required Knowledge, Skills and Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills.

• Superior time management and organizational skills, with exceptional attention to detail.

• Ability to work in a dynamic team, as well as carry out tasks independently.

• Ability to establish effective internal and external working relationships.

• Ability to identify and establish priorities, work independently, and exercise sound judgment related to providing support and assistance.

• Outstanding interpersonal communication skills, effective and courteous, require high integrity when dealing with a broad array of backgrounds.

• Desire and ability to work alongside and support volunteers in operational tasks.

• Ability to coordinate donation activities and adjust priorities based on truck activity, donation volume, deconstruction needs, and available resources.

• Ability…