Client Manager - Alight Leave Solutions

Do you have experience delivering enterprise products and services in a high‑growth environment?

Amazing Opportunity and Great Place to Work!

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions. As the primary point of contact for all assigned Leave Solutions Clients, the role is customer facing and directly accountable for day‑to‑day operational support and management of the client relationship. Responsibilities include client status calls, reporting requests, client escalations, billing processing, pre/post‑production testing, Standards and Service Review (SSR) and Change Request order (CRO) submission and follow‑up, and defect management activities to ensure client service needs are met with excellence.

The ideal candidate is proactive and responsive, leveraging deep Disability and Leave expertise to ensure exceptional service, anticipate client needs, and perform root‑cause problem solving. The role also supports event‑driven deliverables such as client surveys, Quarterly Business Reviews (QBRs), Annual Stewardship Meetings, Renewals/RFPs and other projects with leadership and specialty resources.

Leverages deep Absence and Disability domain expertise to resolve complex claim issues, including escalations and client inquiries. Develops and maintains expertise in all Alight products and services, conveying the value of the One Alight service model. Instills customer confidence and deepens brand strength through comprehensive domain knowledge. Demonstrates a deep understanding of the client’s business requirements and takes a proactive approach to support successful outcomes.

Demonstrates comprehensive solution expertise and consults with clients on how to best leverage Alight’s solutions to achieve desired business outcomes. Provides technical expertise to support internal and client delivery needs such as pre/post‑production testing, SSRs/CROs, and defect management. Provides timely, proactive status updates to stakeholders with a high degree of consistency and accuracy.

Asks provocative questions to uncover and understand root causes of customer issues. Effectively manages client escalations to accelerate resolution and mitigate retention risk. Collaborates with cross‑functional teams and stakeholders to identify themes and trends in service delivery and claims.

Demonstrates drive to achieve results, takes responsibility for actions, and focuses on solutions rather than setbacks. Adapts quickly to adversity and exemplifies a “renewal every day” mindset.

Adapts to changing conditions, proactively learns and applies new skills. Shifts quickly to meet client/business demands while displaying confidence, engagement, and leadership. Acts as a change agent and seeks new ideas for continuous improvement.

• Organizes, hosts, attends and/or contributes to cross‑departmental and client/broker meetings as needed.
• Travels to attend internal meetings, client meetings, and industry conferences as needed.
• Develops and executes proactive risk management plans/interventions.

• At least 3 years of direct Client/Broker relationship management experience or advanced degree equivalent.
• Strong operational, relationship‑building, and issue‑resolution skills.
• Understanding of contracts, pricing, and financial models.
• Experience identifying and anticipating risk and implementing effective mitigation plans.
• Ability to identify expansion opportunities.
• Industry experience in HR services/outourcing, business management, disability/absence, and/or healthcare.
• Travel 20‑25%.

We offer programs…