Customer Success Account Manager

WSI is a leader in logistics and supply chain solutions, committed to delivering exceptional customer experiences through seamless operations, compliance, and technology-driven integrations. We are seeking a Customer Success Account Manager to lead and optimize our customer journey, driving retention, satisfaction, and long-term partnerships. The Customer Success Account Manager will serve as the primary point of contact for assigned customers, ensuring a seamless and high-quality experience throughout the customer lifecycle.

This role is responsible for nurturing relationships, resolving issues, supporting integration and compliance efforts, and maximizing customer satisfaction and retention.

• Own the day-to-day relationship and performance management for assigned customer accounts.
• Be the customer advocate, work with operations, IT, and support teams to resolve issues quickly and effectively.
• Assist with onboarding new customers by supporting the setup, training, and early adoption phases.
• Monitor customer activity, health, and satisfaction to identify risks and proactively mitigate churn.
• Support retail compliance initiatives by ensuring customers are aware of and aligned with requirements.
• Facilitate communication and coordination for enhancement requests and process improvements.
• Prepare and deliver regular account updates and performance reviews to customers.
• Track and maintain customer data, contract renewals, and documentation in CRM or relevant systems.
• Identify upsell and cross-sell opportunities in collaboration with leadership.

• 2–4 years of experience in account management, preferably in logistics, fulfillment, or ecommerce.
• Strong interpersonal and relationship-building skills.
• Ability to manage multiple priorities and customers simultaneously.
• Experience supporting customer onboarding and technical or operational integrations is a plus.
• Excellent written and verbal communication skills.
• Comfortable using CRM tools and generating reports for customer performance.
• Self-motivated, detail-oriented, and collaborative.

• Experience in a 3PL, WMS, OMS, or TMS environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication skills and ability to collaborate with various stakeholders.

• Travel in a car and an airplane 15% of the time.
• Ability to sit for extended periods within an office environment.
• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.