Inside Sales Manager

Brillion, WI
714 W Ryan St
Brillion, WI 54110, USA

The Inside Sales Manager is responsible for leading, coaching, and scaling a team of Account Managers who support and grow a high-volume portfolio of non-VMI customer accounts. This role is accountable for delivering profitable revenue growth, customer retention, and sales productivity through a disciplined inside sales operating model.

This leader drives results through clear metrics, standardized processes, and continuous improvement — ensuring consistent execution across inbound and outbound sales activities. The position focuses on process excellence, data-driven performance management, and operational efficiency, rather than direct ownership of customer accounts.

• Own and drive team performance against key metrics, including revenue growth, gross margin, customer retention, call activity, conversion rates, pipeline coverage, and average response time
• Establish weekly, monthly, and quarterly performance targets aligned with regional and company goals
• Lead structured pipeline reviews and performance discussions using CRM data and sales analytics to identify trends, gaps, risks, and opportunities within the account portfolio
• Monitor leading and lagging indicators to proactively identify risks and growth opportunities

• Design, implement, and continuously refine standardized inside sales processes for inbound inquiry handling, outbound outreach, and opportunity management
• Drive a culture of continuous improvement by identifying workflow inefficiencies, reducing handoffs, and improving cycle time
• Partner with Sales Operations and Marketing to improve CRM utilization, data quality, reporting accuracy, and lead generation follow-through
• Ensure consistent and accurate documentation of customer interactions, opportunities, and account details within CRM systems
• Recruit, onboard, coach, and develop Account Managers to achieve consistent, measurable performance
• Conduct regular coaching sessions focused on activity quality, conversion effectiveness, and customer outcomes
• Use objective performance data — including revenue growth, retention rates, and call activity — to support recognition, development planning, and employee relations
• Establish clear performance expectations and provide structured feedback through formal and informal channels

• Ensure efficient account segmentation and coverage models to allocate team time and resources based on business impact
• Develop and drive outbound sales strategies, including targeted outreach to lapsed customers, low-activity accounts, and new opportunities
• Identify opportunities to grow existing accounts through cross-sell, upsell, and reactivation efforts
• Support pricing discipline and product mix optimization aligned with company margin expectations

• Collaborate cross-functionally with operations and procurement to resolve customer issues and support sales execution
• Ensure compliance with all company policies and applicable regulations (OSHA, ISO, etc.)
• Stay informed on industry trends, customer needs, and internal capabilities to support team effectiveness
• All other duties as assigned

• Strong understanding of inside sales and account management principles, particularly within high-volume customer portfolios
• Ability to drive performance through metrics, coaching, and structured processes
• Strong analytical skills with the ability to interpret leading and lagging indicators and translate data into actionable insights
• Excellent communication and leadership skills, with the ability to coach, influence, and develop team members
• Ability to manage multiple priorities and drive consistency in a fast-paced, dynamic environment
• Effective problem-solving skills and ability to navigate customer and operational challenges
• Ability to collaborate cross-functionally and build strong internal partnerships
• Ability to balance customer needs with pricing and margin expectations to support profitable growth
• Self-motivated with a strong sense of ownership and accountability
• High…