Business Process Analyst I​/II​/III

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in food service ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more.

Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles.
** YOUR OPPORTUNITY
** As a Business Process Analyst I/II/III, you will be responsible for defining, tracking, and managing process improvement efforts within the Accurex Sales Entity as it relates to systems and processes. You will work in direct support of Sales Operations — with specific emphasis on post-sale processes — to increase team capacity, reduce errors, and standardize processes so that team members can focus on value-added work.

You will collaborate with the corporate IT team and help the Accurex Sales Entity to further utilize the current set of system tools as well as guide, develop, and implement new and more productive ways to use the various systems.
** WHAT YOU’LL BE DOING
*** Work with Accurex Sales leadership to develop, manage, lead, prioritize, and support an on-going list of system and process improvement projects that directly correlate to customer satisfaction (internal or external), increased team capacity, and the reduction of manual or repetitive work — with a particular focus on post-sale workflows such as order management, fulfillment, invoicing, and customer support.
* Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. The ability to simultaneously manage multiple projects is essential to be successful in this role.
* Work with Sales Operations teams to identify bottlenecks and standardize or enhance post-sale processes, creating opportunities for improvement that eliminate human error and free team members to focus on higher-value activities.
* Partner with Corporate IT teams to assist in the definition of system requirements. Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the Accurex Sales Entity. Lead change management within Accurex Sales Operations in all aspects of the change management process.
* Translate business requirements into system specifications. Gather, document, and implement business requirements utilizing any/all GPS tools and techniques. Audit existing Sales Operations processes to ensure procedures and best practices are being followed. Address all non-conformances and/or training to support procedures/processes.
* Provide technical support and troubleshooting of current systems used across all Accurex Sales Operations processes, with an emphasis on the post-sale order-to-cash cycle. Identify and implement improvements, and coordinate and present process-related training initiatives as they relate to systems — including but not limited to JIRA, SAP, and related sales and fulfillment platforms.
* Develop processes, procedures, and supporting documentation that increase team capacity, reduce manual effort, and improve customer service within Sales Operations, while ensuring compliance with relevant regulations and internal standards.
* Mentor other analysts and provide facilitation assistance on relevant projects and project management initiatives.
* May supervise support staff. If applicable, manage employee development planning as well as support, coordinate, and execute the employee performance process. Effectively lead, train, and/or mentor other analyst professionals on complex technical material and/or solutions.
* Some travel is required.
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