Key Accounts Manager

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Full Time Sales PS Iron Ridge, Iron Ridge, WI, US

8 days ago Requisition

You are the voice of the customer — inside our building.

Every team, from operations to supply chain to quality assurance, will look to you to understand what our most important accounts need, expect, and require to succeed. You bring that context into every meeting, every decision, and every escalation.

This is not a reactive role. This is not an order entry job. This is a high-ownership, cross-functional position for someone who thrives on building trust — with customers and with colleagues — and who measures success by outcomes, not activity.

If you are the kind of person who sends the update before the customer asks, who follows up even when no one is watching, and who takes genuine pride in the details that make a customer feel taken care of — we want to talk to you.

• Own the end-to-end order lifecycle for each assigned account — from submission through on-time delivery
• Proactively monitor open orders, flag potential delays, and communicate status updates to customers before they have to ask
• Partner with production, logistics, and supply chain teams to resolve bottlenecks with urgency and transparency
• Maintain accurate records in Deacom and Salesforce — every account touchpoint documented, every commitment tracked

• Serve as the first responder for any account-level issue — product complaints, shipment discrepancies, billing errors, or quality concerns
• Own issues from identification through resolution; never let a customer feel like they are being passed around
• Conduct root cause analysis in partnership with cross-functional teams and close the loop with the customer in writing
• Track recurring issues by account and advocate internally for systemic fixes

• Represent the voice of the customer in internal planning meetings — production scheduling, S&OP, new item launches, and capacity discussions
• Brief internal stakeholders on account-specific requirements: labeling specs, packaging preferences, lead time sensitivities, and compliance needs
• Work closely with Quality, R&D, and Regulatory teams to ensure customer-specific formulation or certification requirements are met without exception
• Partner with Finance to ensure accurate invoicing, credit terms, and resolution of billing disputes

• Conduct regularly scheduled business reviews (QBRs or monthly check-ins depending on account tier) to review performance, surface concerns, and strengthen the partnership
• Build and maintain strong relationships across multiple levels of the customer organization — procurement, operations, quality, and executive leadership
• Maintain a living account profile for each key client: organizational chart, key contacts, strategic priorities, ongoing initiatives, and risk flags
• Identify and document service gaps, satisfaction trends, and opportunities to deepen the partnership
• Lead the onboarding experience for new enterprise clients — creating structured timelines, coordinating internal resources, and maintaining clear communication throughout
• Coordinate sample requests, product approvals, spec sheets, and regulatory documentation for new item launches
• Serve as project manager for account-specific initiatives: custom formulations, co-brand programs, exclusive packaging, or new distribution channels

• Deep familiarity with each assigned account — their business, their expectations, their history with us
• Introduced yourself to key contacts at each account and established a regular cadence of communication
• Mapped every open order and identified any at‑risk items

• Own the order flow and issue resolution process end-to-end without requiring escalation support
• Completed first round of business reviews with all key accounts
• Built trusted relationships with internal…