DTC Operations & Fulfillment Specialist

Direct to Consumer Operations and Fulfillment Specialist

Jockey is seeking a Direct to Consumer Operations and Fulfillment Specialist to join our E-Commerce team!

The DTC Operations & Fulfillment Analyst will work collaboratively with both internal teams and our 3PL warehouse to ensure excellent service and accurate processes are being upheld across the entire e‑commerce post‑purchase lifecycle, including fulfillment, shipping, delivery, and returns. The analyst will ensure our internal and partner SLAs are being met, including marketplace and carrier performance, order processing, cycle counting, and reverse logistics operations.

This role will be responsible for identifying operational issues, alerting management, and supporting effective solutions to improve efficiency, scalability, and the overall customer experience.

• Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management.
• Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs.
• Manage the flow of outbound orders for eCommerce storefronts and verify that consumer SLAs are met.
• Facilitate communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon.
• Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations, and donations.
• Partner cross‑functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re‑ops, kitting programs, and other continuous process improvement projects.
• Analyze consumer feedback and report trends within fulfillment and shipping to management.
• Partner with consumer relations and warehouses to resolve order issues and customer service issues.
• Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation.
• Process credit card and return settlement errors.
• Gather and manage carrier and product expenses for PR orders.
• Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets and reporting findings.

• Bachelor’s degree required with preferred area of study in business, logistics, supply chain, operations, or the equivalent.
• 2–3 years of analytical on‑the‑job experience.
• Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look‑ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required.
• Excellent organizational, problem‑solving, analysis, detail orientation, multi‑tasking, and time‑management skills.
• Excellent interpersonal and communication skills.
• High degree of self‑motivation and initiative.
• Ability to work both independently and in a team environment.

• Preferred area of study in business, logistics, supply chain, operations, or the equivalent.

Open to either on‑site in corporate office (Kenosha) or off‑site remote in Midwest Region.

Must be willing to travel occasionally.

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment, and exciting career growth opportunities.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.