Processing Coordinator Job Appleton area,Wisconsin USA,Business

Position Overview

The Processing Coordinator is responsible for managing and maintaining processes related to application and document processing in multiple software systems to ensure efficient operations, ensure compliance and mitigate risk in the Office of Student Financial Aid.

Duties and Responsibilities

Develop and maintain expertise in Imaging System (Perceptive Content) to manage documents, write queries, support troubleshooting, and train colleagues, ensuring timely student document review.

Develop and maintain technical expertise in Docu Sign for form building, maintenance, conflict resolution with Imaging System and People Soft, and ensure compliance for forms created.

Supervise Federal Work Study student employees, including hiring, training, disciplinary actions, and terminations.

Manage transfer student monitoring process with National Student Loan Data System (NSLDS) and related interfaces, ensuring compliance and accuracy, and process PLUS loans in partnership with FA Counseling staff.

Oversee outgoing communication processes for routine and ad‑hoc mailings, manage Missing Information Letters, returned mail, and coordinate default avoidance efforts from loan programs and skip‑tracing requests.

Required Knowledge,

Skills and Abilities

Associate’s degree, preferably in business or technology
Three years of related work experience
Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
Strong working knowledge of document imaging systems
Ability to interact with students, parents, and staff calmly and graciously under difficult situations
Ability to quickly acquire advanced knowledge of policies, processes, and procedures, including financial aid regulations
Ability to adapt to and suggest improvements to technology solutions
Ability to stay informed about financial aid regulations
Experience with detailed projects
Excellent verbal and written communication skills

Preferred Knowledge,

Skills and Abilities

Bachelor’s degree
Working knowledge of Docu Sign
Supervisory experience

Benefits

Marquette University offers a competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off, and tuition benefits for employees, spouses, and dependents with no payback requirement.

Required Documents

Resume
Cover Letter/Letter of Application
References (Optional)

Posting Specific Questions

Do you have experience using People Soft while working at a university or college?
- Yes
- No
Do you have experience working with the Image Now document imaging system?
- Yes
- No

Equal Employment Opportunity

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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