Client Success & Implementation Manager

At Apex
42, we believe that a well-managed workplace is the backbone of a successful business. With a legacy spanning over 30 years and roots inside the world’s largest architecture and workplace design firm, we combine deep industry expertise with our cutting‑edge Wisp platform. Our mission is to empower organizations to optimize their physical environments, creating spaces that foster productivity, creativity, and innovation.

As part of Harris Computer, we are backed by the stability of a global leader, allowing us to focus on building long‑term partnerships and ensuring our clients maximize the potential of their real‑estate portfolios.

The Client Success team is evolving, and we’re adding a Client Success & Implementation Manager to bring deeper expertise in onboarding and implementation. This hybrid role combines ownership of a client portfolio with leadership in client onboarding, product migrations, and implementation best practices. You’ll manage your own book of business while serving as the team’s go‑to resource for delivering seamless client experiences and driving time‑to‑value.

You’ll also help build and refine the processes and playbooks that enable us to scale effectively.

As the dedicated CSM for a portfolio of key accounts, you own the relationship and the commercial outcomes from end to end. Build and maintain strong, trusted relationships, serve as a strategic partner who deeply understands your clients’ goals, challenges, and success criteria, drive effective adoption and ongoing optimization of our platform, guide clients on configuration, data integrity, and best practices, and proactively manage client health through impactful QBRs.

Own the complete renewal process, from forecasting and risk assessment to contract negotiations and on‑time execution. Act as your client’s primary advocate internally, closely collaborating with Sales, Product, and Support.

Act as the team’s subject‑matter expert, elevating the implementation & onboarding processes for the entire CS organization. Lead new client kick‑off calls to establish clear goals, set expectations, and define project timelines. Develop and manage structured onboarding project plans, ensuring all milestones are met on time. Conduct initial platform training for client administrators and end‑users, ensuring they are confident and capable from day one.

Ensure a seamless and documented handoff of the client to their dedicated Client Success Manager once onboarding is complete.

• Proven experience (typically 1‑3 years) in a role that requires structured client engagement and project coordination, such as Client Onboarding, Implementation, Technical Account Management, or a related field.
• Exceptionally organized and detail‑oriented, thriving on process, checklists, and ensuring every step of a project is completed successfully.
• Natural teacher and communicator, able to make complex information easy to understand for new users.
• Strong internal collaboration skills – efficient at synthesizing and sharing client feedback with other departments.
• Tech‑savvy and curious problem‑solver, comfortable learning new software and helping others do the same.

• Direct experience onboarding clients for a B2B SaaS product.
• Experience creating training materials or process documentation.
• Familiarity with project management tools.

Including a strong salary and comprehensive health, dental, and vision benefits.

With a robust retirement plan.

A flexible work environment that supports a healthy work/life balance and lifestyle rewards.

This position is based in our LaCrosse, Wisconsin office, where you can enjoy a fantastic quality of life while making a global impact.

The potential salary range for this role is $65,000 to $85,000

USD per year, with eligibility for bonus or merit program. Final compensation is based on experience, skills, market conditions,…