Account Manager

Job Category Regular ManagementFVTC WorksiteD.J. Bordini Center Hours Per Week
40

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Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

Job Description Summary This position develops and manages key strategic business relationships for the college. Relationship-building, business development and project management skills are utilized to effectively meet client training needs and generate revenue for the College. Coordination and negotiation of internal staff, budgets, and other resources required to maintain client satisfaction, develop relationships and facilitate recurring training and technical services projects.

Job Description

Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

Develop and maintain strategic business and industry relationships for the College.

Engage current and potential college customers serving as the main point of contact to coordinate complex customized contract training, technical services activities and funding deliverables by employing resources from throughout the college, while building a portfolio of key business and industry accounts.

Provide leadership and provide project management role to internal and external clients while coordinating all resources, as required, to deliver customized contract training projects.

Identify and source new service offerings to respond to current industry trends and issues.

Work with Director-Business and Industry Services and other Key Account Managers to develop and execute sales and marketing plans in order to increase annual contracting revenue.

Utilize CRM database, reports, and other tools to ensure up to date contact information, account history, and project details.

May lead and manage one of three Business and Industry Services Cost Center teams (Seminars, Assessment, or Facilities), providing guidance, performance evaluations, professional development, and mentorship, while overseeing workload distribution, setting clear goals, facilitating cross-functional communication, and supporting talent acquisition, onboarding, and training to ensure alignment with key account strategies and overall business objectives.

Participate in regular departmental, College, conferences, and various economic development events and activities.

Manage a variety of complex customized contract training/technical service projects from initiation through completion, ensuring alignment with organizational & client goals & timeline.

Write and submit annual grant proposals, overseeing associated documentation, budget development, and grant reporting. Collaborate with the BIS Grant Specialist to ensure accurate billing, track expenditures, maintain necessary documentation, and comply with all reporting requirements for effective grant management.

Continuously improve procedures, work processes and teamwork to achieve division goals.

Non-Essential Functions and Responsibilities Actively participate in FVTC committees, task forces, and meetings which further the economic development impact of the college.

Represent FVTC at area business expos and other special events targeting business and industry.

Actively participate in professional associations, chambers of commerce, and business and industry organizations and activities as assigned.

Contribute to division or college special initiatives as needed.

Minimum Qualifications

Education and/or Experience Requirements:

Bachelor’s Degree in related field is required AND,Two years of occupational experience AND,Two years of instructional related and/or supervisory experience OR,Two years of coordination experience, including sales, marketing, or customer service in business/industry preferred.

Essential Aptitudes, Skills, Knowledge and Personal Characteristics:

Ability to work effectively with administrators, faculty, support staff, students, employers, and WTCS state office staff and business/community representatives.

Familiarity with curriculum development, with emphasis on competency-based instruction a plus.

Possesses excellent organizational and follow-up skills, with the ability to plan and effectively handle multiple tasks.

Demonstrated success record in team-based operations and management.

Commitment to customer service and continuous improvement in working with internal and external customers.

Ability to use a wide range of information technology (e.g. databases and systems, word processing, e-mail, presentation software, and the web).Commitment to professional growth and continually learning to improve one’s level of work and effectiveness.

Commitment to student…