Scheduling Coordinator

Description

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

We’re looking for a Scheduling Coordinator to join our team! Together with excellent customer service and attention to detail, this position schedules the installation of flooring, countertops, cabinets, or appliances and manages schedule changes due to updates in project details or job installation. The Scheduling Coordinator is a full-time position reporting to the Department Manager and works on-site at our distribution center in Springfield Corners (near the intersection of Highways 12 and 19 north of Middleton).

Typical hours are 7am-3:30pm, Monday to Friday. Training provided.

Other duties may be assigned.

• Schedule with builders/homeowners and project managers for commercial and residential jobs.
• Split lines for each job delivery to ensure the amount needed is per floor or job needs.
• Contact customers in advance to confirm scheduled times/dates as required.
• Assist in coordinating all deliveries for countertops/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips.
• Communicate with all installers and delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied.
• Communicate with all sales staff on a regular basis regarding job progress and costs.
• Assist with claims and repairs coordination as needed.
• Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances.
• Follow all safety policies and procedures.

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
• Previous scheduling experience in a construction-related industry preferred.
• 6+ months experience with customer management software or application preferred.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Ability to lift up to 10 pounds without restriction and on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to understand customer payments, order quantities, and related financial transactions.

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to…