Senior Director, Patient Access; Onsite- WI

Patient Access Director II

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems.

A Patient Access Director II is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners, identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience, and meet regulatory compliance guidelines. Travel and rounding to other facilities within the market is required.

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provide vision, leadership and operational oversight for on‑site Patient Access staff within a specific hospital or market, directing all admitting and registration teams across all entry points and establishing positive, collaborative relationships with operational leaders.
• Organize functions through clear accountabilities, delegation of duties, and effective departmentalization without creating silos; build and maintain a respected team by selecting, evaluating, coaching, and managing performance, as well as negotiating cross‑training and support with other managers.
• Accountable for a comprehensive communication strategy that promotes Employee Engagement, including enhanced productivity and morale, regular staff assessments, educational opportunities, appropriate staffing levels, and a strengthened recruitment and retention process.
• Direct hiring, training, and management of Patient Access staff leadership.
• Manage the budget and may perform other job‑related duties as requested.

• Bachelor’s degree or equivalent work experience.
• 5+ years of leadership experience.
• 5+ years of Patient Access experience; hospital‑based experience preferred.
• Experience in healthcare provider finance operations or similar service environment required.
• Financial and project management experience.
• Experience setting strategies aimed at increasing associate engagement.
• Flexible and able to work outside of regular business hours when needed.
• Strong communication, organizational, interpersonal, and customer service skills.
• Able to work in a fast‑paced environment.
• Demonstrated advanced usage of AI and management of teams using AI to lean into process and technological improvements.

• CRCR certification required within first 9 months of hire.
• CHAM preferred.

This position pays between $101,600 - $137,100 based on experience.

• Comprehensive benefits including healthcare, time off, retirement, and well‑being programs.
• Paid certifications.
• Tuition reimbursement.
• Career advancement opportunities.
• Bonus incentives.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble