Administrative & Systems Coordinator

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care.

The Administrative & Systems Coordinator serves as a key contributor to the development and launch of Excellerate Products' Aftermarket Parts & Services (AMPS) business. This position is responsible for supporting the implementation and administration of aftermarket business systems, including the parts catalog platform, Salesforce CRM, reporting tools, product data management, and operational processes. The role will coordinate cross-functional activities required to establish a scalable aftermarket business while supporting catalog development, data integrity, reporting, customer support administration, and continuous improvement initiatives.

During the startup phase of the AMPS organization, this individual will play a critical role in building the foundational infrastructure required to support future customer-facing sales, service, warranty, and parts operations.

• Education:
  
  Associate’s Degree or Bachelor’s Degree in Business, Operations, Engineering Technology, Supply Chain, Information Systems, Data Analytics, or a related field.
• Experience:
  
  2+ years of experience in administrative coordination, operations support, sales support, engineering support, project coordination, or data management.
• Travel: 0-15%
• Work Schedule:
  
  Ability to work a flexible schedule is necessary. Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday.
• Worksite:
  Hybrid

• Support implementation and administration of business systems and tools.
• Support Salesforce development including dashboards, reports, workflows, user testing, training documentation, and data management with BT’s involvement.
• Coordinate activities required for ERP, CRM, and catalog system integration initiatives.
• Assist in building scalable processes supporting long-term aftermarket growth.
• Support new product introduction (NPI/NPD) readiness activities from an aftermarket perspective.

• Assist in building and maintaining the aftermarket parts catalog.
• Coordinate collection of engineering drawings, bills of material, service documentation, and technical product information.
• Manage exploded views, assemblies, and component relationships using CAD models and engineering documentation.
• Support development of spare parts recommendations and service parts lists.
• Validate item master and part number accuracy across systems.
• Assist with parts categorization, product descriptions, images, technical attributes, and configuration information.
• Coordinate ongoing catalog maintenance and revision activities.
• Support migration and management of product content within aftermarket catalog platforms.

• Maintain customer, account, contact, and opportunity data integrity.
• Support dashboard development and KPI reporting.
• Create and maintain reports for sales, management, and operational teams.
• Assist with Salesforce process documentation and workflow development.
• Support user onboarding, training, and troubleshooting.
• Conduct data audits and identify opportunities for data improvement.
• Partner with sales leadership to improve CRM effectiveness and adoption.

• Develop and maintain aftermarket operational and sales reports.
• Build KPI dashboards supporting management decision-making.
• Analyz…