Customer Service Representative

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the main point of contact for our customers, providing exceptional support and ensuring a positive experience with our company. The ideal candidate thrives in a high volume, fast-paced environment and is passionate about resolving customer inquiries efficiently and professionally.

• Respond to customer inquiries as they happen
• Resolve customer inquiries promptly and professionally
• Collaborate with team members and leadership to identify process improvements and enhance customer experience
• Coordinate offsite services with local agencies in various markets as needed.
• Follow up with customers to ensure issue resolution
• Stay up to date on policies and procedures

• A minimum of 2 years experience in customer service
• Strong communication skills, both verbal and written
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem solving abilities and attention to detail

• Competitive pay
• 401K
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Friendly and supportive team environment

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.