Client Service Representative III

Client Service Representative III

Location:

US-WI-Appleton | Company:
Canon U.S.A., Inc. | Requisition  | Category:
Office Services | Position Type:
Full-Time | Workstyle:
Full-Time On Site

Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns promptly and effectively.

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone calls, text messages, and verbal communication.
• Provide excellent customer service and contribute to the creation of the Site Procedure Guide.
• Oversee workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
• Communicate and train the team on changes to workflow or procedures.
• Manage daily and monthly records on service activity.
• Serve as the main point of contact to the client for daily activities and participate in client meetings.
• Develop, prepare, and present formal reporting requirements to the client.
• Act as a point of escalation onsite to address and remediate client concerns.
• Maintain the site procedure guide documenting workflow processes.
• Perform responsibilities that may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, or File Room/Records File Services, depending on location.
• Attend cross-functional trainings to provide coverage when short‑staffed.
• Adapt site responsibilities and coverage locations based on client and division needs.

• Reproduce all print requests promptly and accurately.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre‑delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting purposes.
• Respond to customer requests and perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and request fulfillment.
• Perform daily convenience care functions as needed.

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior customer‑service experience.
• Good computer and technical skills.
• Ability to multitask and prioritize to meet deadlines.
• Excellent customer service and communication skills.
• Ability to work with minimal supervision; OT as needed.
• Obtain necessary security or customer clearances as required.
• Possibility of driving between client locations; personal vehicle and valid driver’s license may be required.
• Physical ability to lift up to 50 lbs and stand, bend, walk, reach, and pull for extended periods.
• Compliance with customer policies and protocols, including possible COVID‑19 vaccination and related measures.

Hourly rate: $20.54 to $28.20.

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions in the United States and Latin America. With approximately $28.5 billion in global revenue, the company ranks in the top‑10 for U.S. patents granted for 41 consecutive years.

• Competitive compensation and benefits package.
• 401(k) Savings Plan.
• Medical, dental, and vision coverage.
• Discretionary profit sharing and success sharing.
• Educational assistance, recognition programs, and vacation.
• Employee referral bonus.
• Employee discounts.
• Dress‑for‑Your‑Day attire program.
• Volunteer opportunities.
• Welcome kit and official merchandise.

Full‑time presence required at the assigned office(s)/worksite(s)/territory on scheduled work days.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Only candidates authorized to work in the United States will be considered, and the company will not provide visa sponsorship.