Part-Time Customer Service Rep

Description

America's Auto Auction South Wisconsin is looking to add to our Team! We are looking to add a part time customer services rep to growing team. If you like to be part of a great team environment and enjoy helping customers apply now!

The Customer Success Representative is responsible for building and maintaining strong relationships with buyers and sellers by providing proactive support, guidance, and issue resolution throughout the auction process. This role serves as a key point of contact for customers, ensuring they understand auction services, processes, and policies while delivering a positive, consistent experience. The Customer Success Representative helps drive customer retention, satisfaction, and engagement in a fast-paced auto auction environment.

• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Escalates complex or sensitive issues to management when appropriate.
• Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• Performs other duties as assigned.

• Ability to deliver professional, courteous, and solution-oriented customer service.
• Strong verbal and written communication skills
• Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
• Comfortable managing multiple customer requests simultaneously while meeting deadlines.
• Excellent organizational and follow-up skills.
• Self-motivated with a strong sense of accountability and follow-through.

• High school diploma or equivalent required. Associates degree in management or related field.
• Previous experience in customer service, account management, or client support preferred.
• Experience working with B2B customers is a plus.

• Office-based role with frequent interaction with customers and internal teams.
• Requires prolonged periods of computer and phone use.
• Occasional lifting of files or materials up to 25 pounds.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.