Customer Service Specialist

Overview

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure a high-quality experience, while helping drive business growth.

As part of a company focused on delivering exceptional service and value to our customers, your impact will matter — both to your team and our organization. Your talent and dedication won’t go unnoticed — here, your impact matters.

At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:

• Comprehensive Health Coverage:
  Medical, dental, vision, accident, and critical illness insurance
• Income Protection:
  Company-provided short-term and long-term disability, life insurance, and AD&D
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support:
  Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs:
  Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks:
  Referral program, employee discount programs, and propane savings

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that satisfy their requests and reduce the need for additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Perform basic de-escalation of customer situations by following the company’s customer complaint resolution policy.
• Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle some cash transactions and payments by phone.
• Assist in the setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on teamwork and developing positive rapport with employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not currently, or at any time in the future, require sponsorship for an employment visa.