Customer Care Representative; BDC In Office; Florence, KY

Pete’s RV Center is hiring a full-time, in-office Customer Care Representative for our Business Development Center (BDC) in Florence, KY. In this role, you’ll be the friendly first point of contact—answering inbound calls, assisting customers with questions, and scheduling appointments for the right team. If you’re professional on the phone, organized, and motivated by goals and incentives, we’d like to meet you.

• Handle inbound calls and respond to customer questions with professionalism and care
• Schedule, confirm, and manage customer appointments
• Enter and update customer information accurately in internal systems
• Coordinate with internal teams to route requests and ensure timely follow-up
• Support a welcoming, high-energy customer experience

Paid training, clear expectations, and ongoing coaching

• Incentives for performance (commission/bonus opportunities)
• Consistent, full-time, in-office schedule
• Supportive team culture focused on great customer experiences
• A goal-driven role where your individual results are recognized
• Strong phone communication skills and a customer-first mindset
• Reliable, punctual, and professional
• Comfortable with computers for data entry and scheduling (including basic Excel)
• Organized, detail-oriented, and consistent with follow-up
• Positive attitude, coachable, and motivated by goals

• Paid training provided (immediate and ongoing)
• After training:
  Averaging $45k to 60k annually, plus bonus opportunities
• Currently qualified Customer Care Representatives are earning $55K plus
• Full-time, onsite position (no remote work available)

• Health, dental, vision, and life insurance options
• 401(k) with company match
• Five-day work week with full-time hours
• Paid time off (PTO)
• Company-paid life insurance

Pete’s RV Center is a family-owned business that has helped families enjoy the outdoors since 1952. As the #1 RV dealership in New England, we proudly serve customers across Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, Virginia, and Maine. We’re a growing company that values our employees and the contributions they make in today’s competitive marketplace.

Apply with your resume. Our hiring process typically includes:

Pete’s RV Center is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.