Customer Service Specialist
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listed on 2026-05-31
Listing for:
Auxiant
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Description
Auxiant’s Mission Statement and Core ValuesMission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a Customer Service Specialist
. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits
- Assist with enrollee phone and live chat questions regarding claim status and benefits
- Other duties as assigned or appropriate
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
- Qiclink experience
- Previous call center experience preferred
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- Medical insurance background preferred
- High school diploma or equivalent and 1-2 years related experience.
Full benefits including:
Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401k, 3 weeks vacation, 9 paid holidays, casual dress code and more
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