Fulfillment Account Specialist

Job Details

Join a team that believes in doing things right, taking care of customers, and promoting from within. If you are looking to work for a company that thrives on strong communication, proactive problem-solving, and delivering exceptional service, apply today!

The Role

As a Fulfillment Account Specialist, you'll serve as the main point of contact for assigned business customers-tracking orders, resolving issues, and ensuring everything runs smoothly from order to delivery. This is not a call-center role; it's a relationship-driven position that requires attention to detail, initiative, and comfort working in multiple systems.

We have two openings on two fast-paced teams:

Fulfillment Team
•

• Supports direct-to-consumer companies in industries like home goods, beauty, and beverage.
• Works across multiple warehouse and logistics systems (Oracle, JD Edwards, en Vista, Inspire, EnMotion, etc.).
• Manages order accuracy, shipping timelines, and client communication.
• Ideal for candidates with strong logistics or e-commerce backgrounds who can juggle multiple priorities and maintain a customer-first mindset.

Customer Fulfillment Team

• Supports customers using the company's self-service fulfillment platform (serving many startup and mid-size companies).
• Educates clients on how to use digital tools and resolve issues proactively.
• Ideal for tech-comfortable, patient communicators who enjoy guiding others and helping clients become self-sufficient.
• Schedule: 10:00am-6:30pm, Monday-Friday.

What You'll Do

• Build and maintain customer relationships through timely communication and problem-solving.
• Review customer orders for accuracy and compliance with account requirements.
• Track orders and fulfillment activity across multiple systems.
• Anticipate and resolve issues before they impact delivery or customer satisfaction.
• Collaborate cross-functionally with sales, warehouse, and client teams to meet service goals.
• Maintain a solutions-focused mindset and a high sense of urgency.

What You Bring

• 2+ years of account management, logistics, or fulfillment experience (non-call center CSR).
• Strong computer skills:
  Outlook, Excel, Word (experience with ERP or ticketing systems is a plus).
• Exceptional attention to detail, organization, and follow-through.
• Ability to communicate effectively with both customers and internal teams.
• Proactive, resourceful, and calm under pressure.
• Stable work history and interest in long-term career growth.
• Willingness to travel occasionally.
• Travel:
  Must be open to occasional plane travel (with 2-3 weeks' notice, typically 3-5 days).

Why You'll Love It Here

• Starting pay of $25/hr
  • Growth opportunities - the company promotes from within.
• Supportive, professional environment.
• Business casual dress code.
• Access to medical, dental, vision, and other benefits once eligibility requirements are met.