Customer Service Representative

Benefits
We train and promote from within.
Excellent low-cost health benefits.
Retirement plan with employer-paid contributions.
Paid vacation and 10 holidays.

Sierra Pacific Industries is a fourth-generation family-owned company and one of the largest lumber and millwork producers in the United States. We currently seek a Product Service Team Member for our Windows division in Medford, Wisconsin.

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion.
• Communicate and coordinate service with customers, distributors, service contractors, and sales department.
• Partner with the sales team to meet and exceed customers’ expectations of service.
• Assist customers with verbal and written technical guidance.
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints.
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures.
• Assist with training seminars.
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements.
• Process paperwork for subcontractors’ invoices.
• Issue service contractors’ work orders and guidance to resolve warranty field issues.
• Monitor service contractors’ performance metrics.
• Monitor in-house metrics for service performance.

• 6 months’ prior customer service experience preferred.
• Demonstrated window product knowledge.
• Working knowledge of e-Bid and AS400 order systems a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy.
• Dependable, self-motivated, and organized.

Because this is more than an invitation, it’s a commitment to offer opportunities for personal and professional growth to everyone. We provide an excellent benefit package including a full Health Benefits Plan (medical, dental, and vision) with low-cost premiums, a 401(k) with company match and additional retirement contributions, and company-paid Life Insurance.

Sierra Pacific is an Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $21 and $28 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.