Support Staff

Vida’s mission is to provide medical, mentoring, material, and maternity housing support to empower individuals to make life-affirming decisions. Our purpose is to ensure men and women feel supported when facing an unexpected pregnancy, parenting an infant, or raising a young child in challenging circumstances by walking with them through adversity while offering hope, care, and support.

Support Staff serves pregnant and parenting women formerly experiencing homelessness and now housed in a loving, caring environment. Assists in all aspects of residential operations and supports delivery of programs and services in the fulfillment of the Vida mission. All work is accomplished in accordance with Vida’s Code of Christian Conduct, policies, and procedures.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Gathers and analyzes information skillfully;
Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional patient/resident/client situations;
Responds promptly to patient/resident/client needs;
Solicits patient/resident/client feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Responds well to questions;
Participates in meetings.

Written Communication: Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork/Professionalism: Balances team and individual responsibilities;
Exhibits objectivity and openness to others’ views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Supports everyone’s efforts to succeed. Approaches others in a tactful manner; reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Quality Management/Quality: Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Organizational Support: Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization’s goals and values;
Benefits organization through outside activities.

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.