Customer Service Representative

Job Details

Lend Nation is looking for an energetic, positive Full‑Time Customer Service Representative to join our team!

This position will be at Branch 4122 located at 2922 Florence Blvd, Florence, AL 35630.

As a Customer Service Representative, you will:

• Complete cash transactions for our customers
• Initiate customer loans
• Contact customers about past due payments
• Work rotating shifts and some Saturdays. You will have Sundays off.

• Excellent customer service skills
• Cash handling experience
• Ability to operate computers and standard office equipment preferred
• Safe, reliable transportation, a valid driver’s license, and maintenance of auto insurance
• Ability to work with minimal supervision
• Reliable attendance is essential
• Must be at least 18 years of age
• Must have proof of eligibility to legally work in the United States

• Monthly bonus program
• Steady hours
• Paid Time Off
• Paid Holidays
• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Benefits are available to full‑time employees. Each benefit is available at varying lengths of employment.

QCHI (Lend Nation) is a leading customer‑focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under‑served by traditional banking institutions. Additionally, the company has expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands Lend Nation and 310‑Loan in Canada.

QCHI provides consumers easy and hassle‑free access to a variety of short‑term loans as well as additional services such as check cashing and bill pay.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States.

QCHI / Lend Nation is an Equal Opportunity Employer.

Customer Service Representative