Customer Service Representative

Customer Service Representative

Appleton, WI, US

$17 per hour

Full‑time in‑store position. Monday – Friday: 10:00 AM – 6:00 PM. Rotating Saturdays: 9:00 AM – 2:00 PM. (Sundays closed).

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

• Paid on‑the‑job training
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available starting 91 days after employment

General

• Must be able to work the full‑time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail‑oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long‑term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Loan Max Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.