Bilingual; English​/Spanish Member Service Representative

Position Overview

The ability to speak and write fluently in English and Spanish is required for this opportunity. Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do, or the opposite, not being able to get the help you need to meet your financial goals.

At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives. If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

• Part‑time (20 hours per week) Bilingual Spanish/English Member Service Representative
• Starting Pay: minimum $18.50 per hour
• Location:
  
  5140 W. Integrity Way, Grand Chute, WI 54913
• Schedule:
  
  8:15 AM – 5:15 PM M‑F and Saturdays once a month (8:45 AM – 12:15 PM at Menasha)
• Additional Compensation:
  Bilingual Differential $1.50 per hour (after successful Language Proficiency test);
  Weekend Differential $1.00 per hour (stackable with bilingual differential)

• Generous PTO
• High 401(k) matching up to 5%
• Standard 401(k) Retirement with 5% matching contributions from Prospera Credit Union
• Culture of Diversity
• Consistent Schedule
• No Evening Hours
• Great Paid Time Off Benefits

• Provide professional, friendly, and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members.
• Accurately process a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Initiate conversations with members to help identify their needs.
• Provide information and education about various products and services.
• Make appropriate referrals, suggestions, and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

• Passion for helping people and being part of an awesome team.
• Excellent verbal communication skills.
• Strong attention to detail.
• Customer Service experience.
• High School Diploma or GED.
• Ability to hear, assimilate, and solve problems quickly using a member service approach.

Prospera Credit Union is a local, member‑owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team‑oriented atmosphere.

Prospera Credit Union is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.