Customer Service Representative

Company Description AnSer – Answering Services and Call Centers has provided live, professional answering services 24/7 for over 70 years. With 18 offices in 10 states, AnSer supports clients nationwide through traditional phone answering, technical support, order taking, appointment scheduling, reminder calls, virtual receptionist services, and web-based customer support. The company is known for locally based agents, dedicated trainers, and project supervisors who ensure high-quality, industry-specific customer care and help clients grow their businesses while improving employee work-life balance.

AnSer’s commitment to excellence has earned multiple industry awards, including long-standing recognition from NAEO, ATSI, CAM-X, and Inc. 5000. Team members join an organization that values precise, responsive service and ongoing professional development.

Role Description The Customer Service Representative will handle inbound calls, provide accurate information about client companies, and deliver courteous, efficient service to callers. This full-time, on-site role in Appleton, WI involves answering customer inquiries, documenting call details, routing calls appropriately, and following established scripts and procedures. The representative will manage appointment scheduling, order entry, and message taking while maintaining confidentiality and professionalism.

Daily responsibilities include using call center technology, adhering to performance metrics, and collaborating with supervisors and trainers to continually improve service quality. The role requires reliability, strong communication skills, and a focus on creating positive customer experiences across diverse industries.

Qualifications

• Demonstrated experience in Customer Service and Customer Support in a call center or similar environment.
• Ability to contribute to Customer Satisfaction and Customer Experience through clear communication and problem solving.
• Understanding of the responsibilities and expectations of Customer Service Representatives, including following scripts and procedures.
• Strong verbal communication skills, active listening, and a professional phone presence.
• Comfort using computer systems, call center software, and basic data entry tools.
• Ability to work on-site in Appleton, WI on a consistent full-time schedule, including evenings, weekends, or holidays as needed.
• High school diploma or equivalent; prior call center or receptionist experience is preferred.
• Dependable, detail-oriented, and able to stay calm and respectful in high-volume or challenging situations.